Lisa Mattson Director of Marketing & Communications Jourdan winery contacted me in November 2017. My name was given to her by an antique dealer.
She contacted me to restore a paintings. We setup a time and
I sent her the bill.$250.00. Payment is supposed to be received before
an appointment. When I did not receive the payment from her,
cancelled the appointment. In February 2018 , I got a review in Yelp
that said I broke the agreement and cancelled the appointment.
This is a lie. I have all her emails. Very bad management.
Sergey, I'm sorry that you are mad about the review I left you, but it is a personal,…
My encounter with Sergey was very strange. I contacted him about
restoring several paintings with smoke damage. His communications were
cryptic and confusing; I was struggling to understand his English, but I
couldn't find anyone else who offered these services. I decided to give
him a try. We agreed to a fee of $250 for him to drive an hour from San
Francisco to inspect the paintings and provide a quote. I had
absolutely no issue with paying an inspection fee due to the drive time
and our need to get a solid price quote on the repairs. A few days
before our appointment, he sent me an email in all caps along the lines
of, "PAYMENT OF $250 REQUIRED WHEN I ARRIVE. HAVE CHECK READY PAYABLE
TO...." Then he sent me the same message via text. The way he was
communicating made me uncomfortable, so I told him how I felt because it
was unlike any business communication I'd ever had. He sent me text
that said, "Cancel appointment." Words were misspelled. Maybe he was
just having a bad day. After reading my review on Yelp, he stated that
he canceled because I had not paid in advance. That was not clear to me.
I've got a lot going on with recovering from the wildfire damages. I
wouldn't have been comfortable paying someone $250 by check by mail that
I had never met, who doesn't have a lot of reviews or presence online,
who communicates via a mindspring email. Luckily, I found Lanzini Art
Restoration not long after, and I had no issues setting up appointments
or communicating with them. The above review is my honest account of
trying to do business with him, and I felt it was important for others
to know. Sergey has since retaliated against this personal review by
leaving my employer a one-star review. I updated my original review of
Sergey from one to three stars in hopes that he will leave me and my
Art studio Sergey Konstantinov
Art studio Sergey Konstantinov.
Art Conservation & Restoration Sergey Konstantinov.
Artist Sergey Konstantinov.
415 928 8290